The coronavirus pandemic and the revolution in technology within this period have provided more power to the employees. There was a sudden shift in the work mode during the pandemic. It suddenly shifted from physical to remote. When things opened up again, businesses adopted remote working. However, the pandemic has also resulted in another outcome.
A quarter of employees in various organizations are deciding to change their employers, as part of the great resignation, based on an article in the Guardian. And losing employees isn’t good for any business. Companies need to determine ways to sustain their talent and offer them the best employee experience.
How You Can Create a Great Employee Experience:
Here are some strategies to consider and ensure that you deliver a better employee experience to your workers.
1. Making onboarding memorable and beneficial:
If you make an excellent first impression, it can help you provide a positive experience to people joining your company. It may seem like a small thing, but it can have a big difference in their duration in the company. This first impression can decide whether they are staying for a longer-term or not. You select people based on their skill sets, but they also need some fine-tuning before starting. Effective training also plays a crucial factor in successful onboarding, so you should put your time into delivering it. It is essential to ensure that your new employees connect with your team, especially when working remotely. Organizations should set up a special session where the new employees can meet and get to know their colleagues better. It helps them to get a better understanding of the company and its vision and goals.
2. Connect with customized communications:
Companies should look closely at how they communicate with their employees and ensure whether their messages are working or not. You can experiment with the personalization and language for online portals and email communication. Moreover, you can also try videos or interactive gamification to increase engagement.
3. Support your employees:
Businesses have employees working remotely, either full-time or in a hybrid workplace. They should also ensure that they have the necessary technology and collaboration tools to do their jobs.
4. Develop your employees:
You should have more than just annual appraisals to get the best out of people. Continuous performance activities and conversations customized for every employee can go a long way. Enterprises must develop a space and structure for regular and ad hoc reviews. They can also match individual goals to broaden company objectives and monitor employee performance to determine comprehensive succession and reward planning. With the help of a portal or online recognition board, you can assist your employees in recognizing their peers’ work. Or you can also do this in team meetings and encourage your employees to continue the work with the same approach.
5. Listen, understand and respond carefully to your people:
Companies often conduct periodical engagement surveys to get to know their employees better. But they should also listen to them and provide their personal, emotional, or real-time feedback where it is necessary. When you have the data on your employees, you must act on it and provide them the updates on how you have solved any concerns or problems.
6. Utilize this employee data to make decisions:
When you feel like you completely understand your business, your intuitions might not always be correct to understand what aspects help you meet the employee expectations. The data you collected beforehand could be a valuable asset to answer this question. You can check the numbers and use the employee information to make better business decisions.
Benefits of a Great Employee Experience:
- Enhanced productivity and higher quality of work: If there is a lack of engagement between employees and they feel unhappy, their productivity level will fall and impact their work. It can cost you money in lost output and creativity. Changing this will help you enhance the employee experience.
- Better customer relations: Many industry experts believe there is a direct connection between employee and customer experience. When your employee is happy, they will convey a very positive mood and emotion. It shows their dedication and understanding of the products and services of your business. And makes your people work hard to add more value for your customers.
- Improving retention and reducing absenteeism rates: If your employees are unhappy with your organization, they are more likely to be absent from work. It can affect business morale, productivity, and finances. And it is even worse when they leave your company.
- Finding better talent: Many businesses compete to find suitable talent for their organization. And word of mouth plays a crucial role in doing so for them. When you provide a great employee experience, your previous and existing employees will share it with others about their good time in the company.
Payroll for Better Employee Experience
The one aspect that ensures a great employee experience is helping them with their finances by getting their payroll right. You can provide many things in terms of benefits, but if you don’t pay your people on time or get the payments wrong, it will lead them to lose trust in your business. Payroll is a business factor that you would not want to get wrong. When you put yourself in their shoes, you can see that employees will not be happy to find discrepancies in their salary, deductions, or taxes.
A good cloud payroll software can assist you in paying your people correctly on time and increase the efficiency of the employee experience. And giving them access to relevant financial information digitally via technology makes it easier for them to get visibility.
Better HR Processes Secure and Support Employees
As mentioned before, improving payroll is your minimum requirement, but your HR interactions can also impact employee experience. Therefore, you have to make these interactions a pleasure rather than a chore. With flexible working being on the agenda for many employees, you should provide them HR touchpoints to have access when they are not in the workplace. It can be beneficial, especially in times like pandemics.
Cloud HR software lets your employees get instant access to HR documents and quickly serve themselves when they want, with the help of an online portal. For example, if they need access to health, dental, or pension documents, they can check them with their laptop or an HR mobile app.
Cloud HR and payroll Software:
Technology plays an essential role in getting your employee experience strategy right. With the help of cloud software, employees can interact with your HR department and perform HR-related tasks anytime and anywhere. HR managers can also use this tool to analyze and track how things are going. It is convenient to implement this solution rather than wasting your time working with many different systems, spreadsheets, and applications. Cloud HR and payroll software provide a complete digital workplace and a single data source to support the employee experience.
In the end, a great employee experience and empowering your workers can help your business to enhance performance and productivity, and satisfaction. Therefore, providing them with a culture where they can take initiatives, complete their tasks, and make decisions will help you achieve your business goals. Keep in mind to support them and encourage them to sustain them in your company. Following the ways and strategies mentioned above will help you with that.
Author’s Bio:
Deepali Daiya is a communication expert who excels in understanding customer needs. Currently, she is associated with Sage Software Solutions, a leading distributor of high-quality ERP Software and CRM systems to small and mid-sized businesses in India.
